Frequently Asked Questions

What is the L'Epicerie Box ?

L'Epicerie Box is a monthly subscription box with one one simple mission: To deliver a new way of traveling every region of France and discovering its great food variety without leaving home. Our monthly box allows you to discover and enjoy 6 full-size, premium and gourmet food items from France.
The food & beverages items you’ll receive in your L'Epicerie Box are not your typical grocery varieties. We carefully select those products that are traditional in the French Regional cuisine sourced from small French artisans.

How does it work?

By subscribing, every month you’ll receive your L'Epicerie Box with 6 full-size premium items and an insert.

How can I order only one box?

You can totally order a one-time box by clicking on the Subscribe button, completing the checkout and then canceling your subscription right after you complete the checkout.

What will I receive in my box?

Each L'Epicerie Box contains 6 carefully curated, gourmet, hard-to-come-by French products that are most representative of the featured region. You will find not only delicious gourmet foods, but also cards with gastronomical history of the products included in the box and recipe cards. (some of the recipes will use products from your box).

Where do you ship?

We currently only ship within the US.

Is it possible to find each of L'Epicerie Box's products sold at retail either online or in brick-and-mortar stores?

Yes, it's possible to find them, but not easily, and certainly not for cheap. L'Epicerie Box's carefully selected goods are not the typical French products that you can find in the grocery store, but rather hard-to-come-by gourmet imported products. Since these items are not at all widely available, it is very unlikely that would find all of them in one store, in one city, or in one online shop.

I don't minding hunting for these products — is it possible for me to source them myself for cheaper?

No, because it would be virtually impossible to find all of these products in one place — online or off — which means that between shipping and often-higher-in-store prices, you would easily spend well over the L'Epicerie Box price. Never mind that your items wouldn't come with history, French traditions, etc...

Can I purchase a subscription as a gift?

We’re happy to provide a gift option so you can send delicious French gourmet food to their door every month. When you purchase a gift subscription, you’ll be charged every month for the gift package and your recipient will receive the box monthly until you decide to cancel.

What if I have food allergies?

Contact us at [email protected] 

and let us know what your allergy concerns are. We'll do our best to accommodate.

How can I cancel my subscription?

Go to your account panel and click on the "EDIT" button at the bottom of the left side menu and then on "CANCEL". Subscription cancelations need to be made prior to your next renewal date: In the case of the month-to-month plan, this is on the 28th of each month. For the 3- and 6-month plans, it would be on the 28th of the first month after your plan's months have concluded.

How do I request a refund?

All sales are final.

How do billing and shipping work? (Valid for monthly and one time boxes)

Your first purchase will be charged to your card immediately, while re-billing takes place on the 28th of every month. The shipping date is always on the 23rd of each month. If you have signed up before the current month’s cut-off date (the 21th), your first box will ship the same month. If you signed up after the cut-off date (the 22th and later) then you will receive your first box the following month (shipping on the 23rd of the following month).

Can I skip a delivery?

Absolutely. You can do this by logging in to your account and by clicking on the "EDIT" button below “Your Subscription."

How do I contact you?

You can contact us anytime at [email protected]

How do I report an issue with my order?

Please get in touch with us at [email protected] if you have any issues, and we’ll respond as quickly as possible to help. If possible, please include your order number in the email for our reference

Does every box come with recipes?

Yes, it does!